Comments on: How To Use E-Junkie Without Your Customers Seeing It

By: Mike

Mike — Sat, 28 Aug 2010 03:35:35 +0000

what name scares a buyer? paypal? google checkout? authorize.net? cripes, they all scare me. People buy online are taking a risk, regardless of how you slice it, and the name E-Junkie shouldn’t make them feel more or less secure. Trust.com, how about that? Somehow, I still don’t feel better. E-junkie is a fun name. Fun is good. And the service is excellent.

By: Daniel Rosen

Daniel Rosen — Sun, 18 Oct 2009 17:09:46 +0000

We have used e-junkie for several years and we love them. Their service is extremely reliable and affordable. Their support is fantastic…and they are really nice people. They must have thousands of customers but Robin often jumps in himself. His personal approach means a lot and has inspired me in the way that I run MY company. We are selling financial products (credit repair tools and credit repair software), and none of our customers have ever communicated an issue with the name. Personally, I think it’s memorable and good branding. Besides, our customers don’t even see the name e-junkie until they have made their purchase anyway. However, I do have a suggestion; Maybe e-junkie might offer a white label upgrade for XX dollars a month? Nevertheless, I’ll stick with e-junkie. They’ve grown on me.

By: Rita

Rita — Thu, 02 Jul 2009 15:42:14 +0000

I stopped using e-junkie because of the name. I’m sure a certain % of my clients will see the name and choose not to make a purchase. I don’t want to be associated with a junk product.

It’s now a year later. I need to create an affiliate program for a physical product that uses Paypal, which is how I came to your site. I wanted to see if there was any way I can use ejunkie without the name showing up.

I read the comments, and am surprised that ejunkie wants to keep the name. Yes… it’s memorable because it has such a terrible name. I would suggest creating another url that is not branded ejunkie for the newer users. If so, I’ll be back as a customer.

By: James R

James R — Wed, 22 Apr 2009 11:19:01 +0000

I am currently using the e-junkie service, and think the service part of it is great. However, I have had emails from people wanting to buy my products who were unwilling as the junkie name scared them off. I would be prepared to pay x 5 what I pay now to have my potential customers not see the name.

When marketing to sellers I think e-junkie is a pretty good name. I wouldn’t use it my self… but I can see your point about it being memorial. You have built up your brand over a number of years primarily through the quality service so of course it would not make sense to change it.

However, what I’m sure a lot of your customers would like is the option to have the “e-junkie” name appear to our end customers. Have you consulted with your customers about this? I would suggest putting an optional survey withing the user section of your site, or if you are unprepared to do that, simply ask Patrick how many hits this specific page is getting and the average time on page. This would give you a pretty good idea of were this issue ranks with your customers.

On a positive note though, thanks to e-junkie for the great trouble free service.

I hope I don’t sound condescending here but from my experience with online sales I really believe that implementing a change such as this would be largely beneficial for the business of your sellers and even more so for your own company.

By: Matt

Matt — Mon, 02 Mar 2009 17:58:17 +0000

We would have stayed with E-junkie if we could have used our own domain. Or at least a more professional domain.

By: Josie

Josie — Tue, 24 Feb 2009 17:42:26 +0000

cerizmo went to flat monthly fee awhile back, I don’t think they take transaction fees anymore, which is nice.

and e-junkie is a solid service also, nothing unprofessional…

By: Robin K

Robin K — Fri, 20 Feb 2009 10:53:41 +0000

Even TechCrunch does not have an issue with our name (yes, they are using us) and we are processing $5MM each month. If your product is solid, our name is the last thing that will affect your sales.

By: KTown

KTown — Thu, 19 Feb 2009 18:51:37 +0000

I’ve also been hesitant to sign up with e-junkie because of the name. It just doesn’t sound professional. I didn’t believe it was a legitimate company when I was first looking for a solution.

By: Adi

Adi — Mon, 29 Sep 2008 00:54:11 +0000

Yeah, you only have to share 8% of your earnings with Cerizmo for that. No thanks Brian.

By: Brian

Brian — Sat, 06 Sep 2008 03:07:29 +0000

If you don’t want your customers to see what you are using, you can use a completely white label service like Cerizmo.com. It’s similar to E-Junkie but you can point your own domain to their servers, and all pages, redirects, thank you, and download pages use your domain and have no branding. The emails are white label as well and are sent from an address @yourdomain.com.