Comments on: Socks, Software, and the "Stupid" Questions Costing You Sales http://www.kalzumeus.com/2009/03/16/socks-software-and-the-stupid-questions-costing-you-sales/?utm_source=rss&utm_medium=rss&utm_campaign=socks-software-and-the-stupid-questions-costing-you-sales Patrick McKenzie (patio11) blogs on software development, marketing, and general business topics Sat, 11 Feb 2012 17:02:17 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Maurice D http://www.kalzumeus.com/2009/03/16/socks-software-and-the-stupid-questions-costing-you-sales/#comment-1847 Maurice D Wed, 01 Apr 2009 12:24:41 +0000 http://www.kalzumeus.com/?p=573#comment-1847 Why do we say "a pair of pants"? Is this a throwback to the days when suits came with 2 of them? Why do we say “a pair of pants”? Is this a throwback to the days when suits came with 2 of them?

]]> By: Scott K http://www.kalzumeus.com/2009/03/16/socks-software-and-the-stupid-questions-costing-you-sales/#comment-1846 Scott K Tue, 17 Mar 2009 12:13:13 +0000 http://www.kalzumeus.com/?p=573#comment-1846 Great article. Speaking of appropriate jargon, I had to google this: "inveterate skinflint". :) Great article. Speaking of appropriate jargon, I had to google this: “inveterate skinflint”. :)

]]> By: Dror http://www.kalzumeus.com/2009/03/16/socks-software-and-the-stupid-questions-costing-you-sales/#comment-1845 Dror Mon, 16 Mar 2009 22:04:04 +0000 http://www.kalzumeus.com/?p=573#comment-1845 Patrick, So well written that you'lll soon give Joel some serious competition :-). I fully agree with the spirit. Having started an ISP, DNAI, in 1994 and explaining to people that the Internet is "like AOL, but different" we used to run into all kinds of questions that at the time felt dumb. "Does your Internet get Yahoo?" Our attitude was always to be patient with customers. Rude customers were the exception to the rule. If you were rude to our staff, we gave you a couple of chances and then asked you to take your business somewhere else. But that was quite rare. Patrick,

So well written that you’lll soon give Joel some serious competition :-) .

I fully agree with the spirit. Having started an ISP, DNAI, in 1994 and explaining to people that the Internet is “like AOL, but different” we used to run into all kinds of questions that at the time felt dumb. “Does your Internet get Yahoo?” Our attitude was always to be patient with customers.
Rude customers were the exception to the rule. If you were rude to our staff, we gave you a couple of chances and then asked you to take your business somewhere else. But that was quite rare.

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