Comments on: My Biggest Frustration With Google AdWords http://www.kalzumeus.com/2011/01/26/my-biggest-frustration-with-google-adwords/?utm_source=rss&utm_medium=rss&utm_campaign=my-biggest-frustration-with-google-adwords Patrick McKenzie (patio11) blogs on software development, marketing, and general business topics Thu, 14 Jan 2016 20:48:09 +0000 hourly 1 http://wordpress.org/?v=4.1.7 By: sem http://www.kalzumeus.com/2011/01/26/my-biggest-frustration-with-google-adwords/#comment-3753 Wed, 23 Nov 2011 11:28:04 +0000 http://www.kalzumeus.com/?p=1128#comment-3753 Thank you for another informative blog. The place else may I get that kind of info written in such a perfect means? I’ve a venture that I am just now operating on, and I’ve been on the look out for such information.

]]> By: google adwords http://www.kalzumeus.com/2011/01/26/my-biggest-frustration-with-google-adwords/#comment-3752 Sat, 19 Nov 2011 11:32:29 +0000 http://www.kalzumeus.com/?p=1128#comment-3752 Somebody necessarily help to make significantly posts I might state. This is the first time I frequented your web page and to this point? I amazed with the analysis you made to make this actual publish incredible. Great job!

]]> By: Oh, the Irony… | NexGen SEM http://www.kalzumeus.com/2011/01/26/my-biggest-frustration-with-google-adwords/#comment-3751 Wed, 16 Mar 2011 21:35:19 +0000 http://www.kalzumeus.com/?p=1128#comment-3751 […] writes this stuff? Do they not see the blatant irony of Google telling business owners how to treat their customers while they pull every means of communication with their Adwords support teams, herding people into […]

]]> By: Oh, the Irony… – Helping you become a household name http://www.kalzumeus.com/2011/01/26/my-biggest-frustration-with-google-adwords/#comment-3750 Tue, 15 Mar 2011 04:38:43 +0000 http://www.kalzumeus.com/?p=1128#comment-3750 […] writes this stuff? Do they not see the blatant irony of Google telling business owners how to treat their customers while they pull every means of communication with their Adwords support teams, herding people into […]

]]> By: Scott Herbert http://www.kalzumeus.com/2011/01/26/my-biggest-frustration-with-google-adwords/#comment-3749 Fri, 11 Mar 2011 08:41:15 +0000 http://www.kalzumeus.com/?p=1128#comment-3749 Hoping your OK and the earthquake/tsunami hasn’t effected you too much.

]]> By: Clay Nichols http://www.kalzumeus.com/2011/01/26/my-biggest-frustration-with-google-adwords/#comment-3748 Wed, 09 Mar 2011 22:14:27 +0000 http://www.kalzumeus.com/?p=1128#comment-3748 “The first rule of Google Customer Service is that Google does not have Customer Service”

LOL!

How about using ThePoint.com (which spawned Groupon) to set up a one week or one month boycott of Adwords. I bet their algorithms would notice a decrease in ad revenue for just a few days or a week.

With ThePoint.com (as in “The tipping point”) you could say “if we get to X kSignups then we’ll all boycott it for a day or a week, etc.

]]> By: Michael Tsai - Blog - Frustration With Google AdWords http://www.kalzumeus.com/2011/01/26/my-biggest-frustration-with-google-adwords/#comment-3747 Fri, 04 Mar 2011 20:54:46 +0000 http://www.kalzumeus.com/?p=1128#comment-3747 […] Patrick McKenzie: In normal markets, I would be strongly tempted to take my business to vibrant competitive offerings. Sadly, Google is pretty much the only game in town for viable CPC advertising: even if Microsoft/Yahoo exorcized the abominations haunting their UIs, they would not have enough inventory to matter for me in my niche (I’ve tried before). […]

]]> By: Gary Francis http://www.kalzumeus.com/2011/01/26/my-biggest-frustration-with-google-adwords/#comment-3746 Tue, 01 Mar 2011 16:08:16 +0000 http://www.kalzumeus.com/?p=1128#comment-3746 I certainly agree with the entirity of this blog post. I also recently received an email from Google telling me to call a phone number and speak to a “conversion specialist”. I called the number to be faced with 3 options, none of which related to what I was calling about. When I finally got through to somebody he told me I had called the wrong number and then proceeded to tell me to call the number I had just rang. When I questioned him he got abusive and told me I was stupid, laughed at me, and told me to learn to use a phone! Hah – great customer service!

On the other hand, I’ve had numerous interactions with Microsoft’s adCenter support. Mostly because of an issue with their user interface that caused all of my ads to be set to target english/spanish speakers from only US channels (I was trying to target users in the UK!). however, Microsoft rang me (!) talked me through the problem, fixed the problem for me, emailed me when the problem was fixed and my ads were displaying, then went on to analyse my campaign, provide me with a list of suggestions and then implemented for me (!) the ones I said looked like they’d help! That’s amazing customer service – Google take note!

It’s such a shame that Bing ad impressions/CTR’s are so poor at the moment, else I might switch from Google Ads completely. Mayeb when they integrate their ads into Yahoo search things might start to change!

Anyway, great article – keep it up!

]]> By: Google on How to Provide Great Customer Service ~ PPC Blog http://www.kalzumeus.com/2011/01/26/my-biggest-frustration-with-google-adwords/#comment-3745 Wed, 09 Feb 2011 05:18:18 +0000 http://www.kalzumeus.com/?p=1128#comment-3745 […] writes this stuff? Do they not see the blatant irony of Google telling business owners how to treat their customers while they pull every means of communication with their Adwords support teams, herding people into […]

]]> By: Smart Company Software http://www.kalzumeus.com/2011/01/26/my-biggest-frustration-with-google-adwords/#comment-3744 Sat, 05 Feb 2011 11:33:37 +0000 http://www.kalzumeus.com/?p=1128#comment-3744 Sounds annoying. Did you get anywhere with the phone numbers provided?

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