Can My Customers Use Paypal Without An Account?

Yes.  This fact isn’t very well documented and I’ve seen folks who have sold $100,000+ with Paypal tell you it is impossible.  However, not only is it possible, it is actually exceptionally easy for customers.

Briefly, a prospective customer arrives at the start of the Paypal Express (fancy term for “Paypal hosts the checkout flow”) funnel by either clicking on checkout in your shopping cart or clicking on a buy it now link.  That page is presented differently based on whether the customer currently has a cookie with Paypal or not.  

If the customer is cookied:

They are told to log in to their Paypal account.  Here’s an example (I have used my own site’s shopping cart, so you’ll see my payment email address and the name of my product in both screenshots):

If the customer is not cookied:

They get a split screen.  One half of the screen presents a checkout workflow which they can enter immediately.  The other half presents a sign in/sign up with Paypal dialog.

Why Paypal does things this way:

In a word, because it makes them money.  You have to understand that Paypal’s primary source of revenue is interchange fees.  And their primary expense?  Also interchange fees.  When somebody pays $24.95 for a copy of Bingo Card Creator, Paypal makes $1.02.  And if that person paid through a credit card, Paypal now owes about 70 cents, give or take, to the credit card company.  

If, however, that customer had a Paypal balance and paid through Paypal, completing the transaction is free to them — all they have to do is a database update on their own records.  Ca-ching, tripled their profit!  Or, if the person has no Paypal balance but has linked their checking account to their Paypal account, Paypal can do an ACH debit on the checking account for much, much less than 70 cents.  Again, more profit.  

Then there is also the matter that conversions are much higher when all you need to do is convince people to signin and click “Purchase” rather than filling out a dozen fields in a form.  However, for those folks who are holdouts about getting a Paypal account, requiring them to get one costs conversions and thus costs Paypal money.  This is why they continue to prominently offer the “guest” checkout to people who do not have a Paypal account yet.

What this means for you:

Have no fear — Paypal’s check out experience is optimized to make them money, but as a side effect that means it is also optimized to make you money, by automatically presenting all prospective customers with a purchasing option which is appropriate for them.

No Responses to “Can My Customers Use Paypal Without An Account?”

  1. Dan November 17, 2008 at 6:14 am #

    I do both product sales and subscriptions with PayPal on my own site. I wanted to point out that as far as I know, if you use PayPal for handling subscriptions, your customers must have (and use) a PayPal account to pay.

  2. Goran November 17, 2008 at 12:40 pm #

    Last time I tried to pay through paypal without a paypal account I couldn’t because (if I remember correctly) you could do that only if you have a US based address, or if I am wrong about this then maybe my county was not listed in the available countries list. Anyway, this is not helping people that are not able to have a paypal account (because their country is not supported by paypal) to pay through paypal, just it makes it easier for the one that can have paypal account but don’t want to bother entering all the details.

  3. Sam December 15, 2008 at 7:12 am #

    I’m pretty sure this depends on which API you use. If you use the Express Checkout API, the user must have a PayPal account and is not presented with a choice to pay without a PayPal account. I have no idea why this is the case, and I wish PayPal would make its APIs consistent in this respect.

  4. Zviki March 25, 2009 at 3:29 am #

    You need to use “Website Payments Standard” or Pro for that and specifically allow that.

    Nevertheless, I just got a complaint from a customer located in Jamaica, which was unable to pay without an account and this was an issue. He sent me a screenshot which was the same as the first one presented above, but without the ability to pay without an account. Needless to say, PayPal support is pretty useless.

    So, keep in mind it doesn’t always work. Is it worth losing business?

  5. Dan Himes April 25, 2009 at 8:43 am #

    If you use their “Express” checkout PayPal customers have to use PayPal to buy a downloadable item. This is (presumably) to protect the customers in the event that the download breaks. They can use their credit card if they are buying a shippable item, however.

    If you implement “Payments Pro” (perhaps “Standard” also, but check) then they can use their cc for a downloadable.

  6. Doug vanderHoof October 11, 2010 at 9:09 am #

    Thanks. This was valuable info and the the first google item when I used the search phrase “can you pay with paypal without an account”.

    Cordially,
    Doug

  7. Haris November 30, 2011 at 11:58 am #

    Brief and awesome. Thanks for the clarification man.

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