I decided to switch my payment processing from Payloadz to www.e-junkie.com . I’ll be keeping Payloadz around for their web store link but driving all the traffic from my site to e-junkie. There are three major reasons:
Automatic Redirection: Its absolutely crucial to me that I be able to redirect customers back to my site after the transaction is completed. Currently, I just want to capture the fact that they’ve made a purchase with Google Analytics. However, I’m thinking of eventually displaying their registration code in-line in the page and dropping them directly at a quick-start guide. e-junkie made this trivially simple to accomplish. Payloadz… not so much. I had to hack up a form myself for each link I wanted this behavior on, which was not an option considering that form would have to be in my site navigation on every page.
Rational Pricing: e-junkie is $5 a month, regardless of how much I sell. Payloadz is… strange. For sales under $100 in any consecutive 30 days I pay nothing. If I get above $100, I have to pay $15, and that continues to $500. At which point I have to pay $29. And so on and so forth. Frankly, I don’t know where my monthly sales are going to stabilize and don’t want them stabilizing at a point where I routinely pay 12-15% of sales to somebody doing, well, essentially not a heck of a lot for me.
Customer experience: Payloadz let me add my own text to emails to my customer, but I couldn’t change their default text, which was not applicable to my product and does not match my tone elsewhere. e-junkie let me write my own email template, soup to nuts. I also don’t have to have their corporate name present anywhere visible to the user at any point in the process, which I rather like because neither Payloadz nor e-junkie screams “responsible businessman of the sort I am glad to pay to get educational materials from”, which is sort of what I’m going for.
I would still heartily recommend Payloadz to people selling, say, $5 e-books on eBay. And eventually I’ll stop paying e-junkie and roll my own IPN solution. Perhaps. I figure that will take me 2 hours, and $5 a month is not really worth 2 hours of my time…