I mentioned previously that I was in Tucows purgatory for three weeks after paying them $52 for an expedited submission. I’m currently out of that, thanks to a recommendation from a fellow developer at the Organization of Independent Software Vendors to contact Greg, their webmaster, and stunning customer service of the type which I always advocate giving. It included an apology, an offer to give me a total refund, a choice between the refund and a $100 credit against further services (smart move: it keeps me invested in my business relationship with them — I took it), and listing the software immediately. Yay. I’m going to post my letter to them later because its, in my opinion, a good example of how to phrase a customer support request to get what you want, and succeeded pretty brilliantly. Even business owners are customers roughly half the time, right?
Three Cheers for Tucows
Originally written: October 01, 2006
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Well, the last two weeks have been sort of a lull for me. I haven’t been doing much actively working on Bingo Card Creator, owing to being busy at the day job and in life otherwise. It has also had sales which are a little on the slow side. 7 in the last two weeks, which oddly enough would have made me ecstatic 2 months ago but after my first two weeks of September is a wee bit disappointing.
Its that time again. Same disclaimer as all of my stats releases: its tough resolving the edge cases on the 1st and 30th of the month due to time zone issues, I roll out multi-month expenditures so that if I paid 3 months of web service in August I charge myself one month’s worth in September, and I take no responsbility for the accuracy of these figures until it comes time to chat to the IRS and zemusho at the end of the year.