I mentioned previously that I was in Tucows purgatory for three weeks after paying them $52 for an expedited submission. I’m currently out of that, thanks to a recommendation from a fellow developer at the Organization of Independent Software Vendors to contact Greg, their webmaster, and stunning customer service of the type which I always advocate giving. It included an apology, an offer to give me a total refund, a choice between the refund and a $100 credit against further services (smart move: it keeps me invested in my business relationship with them — I took it), and listing the software immediately. Yay. I’m going to post my letter to them later because its, in my opinion, a good example of how to phrase a customer support request to get what you want, and succeeded pretty brilliantly. Even business owners are customers roughly half the time, right?
Three Cheers for Tucows
October 01, 2006 in Uncategorized
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Well, the last two weeks have been sort of a lull for me. I haven’t been doing much actively working on Bingo Card Creator, owing to being busy at the day job and in life otherwise. It has also had sales which are a little on the slow side. 7 in the last two weeks, which oddly enough would have made me ecstatic 2 months ago but after my first two weeks of September is a wee bit disappointing.
Its that time again. Same disclaimer as all of my stats releases: its tough resolving the edge cases on the 1st and 30th of the month due to time zone issues, I roll out multi-month expenditures so that if I paid 3 months of web service in August I charge myself one month’s worth in September, and I take no responsbility for the accuracy of these figures until it comes time to chat to the IRS and zemusho at the end of the year.