[Edited to add: My campaign returned to mostly normal on August 4th or thereabouts. I still don't know what the heck happened, but I'm happy things are normal. I sent Google a second support request, but that may or may not have had anything to do with the fixing: it was not responded to. I [...]
In response to my recent article about OSS vs. proprietary software, which stressed the need to perform handholding of non-technical users, some comments said something to the effect that they don’t want idiots using their software anyway. I think it is important that we treat non-technical users with humility and respect, because just because they [...]
I run a small business which sells software over the Internet to people who need to create bingo cards, typically parents and teachers. Today I got a nice, polite email from someone who had lost the code which unlocks their software. (I sell the codes, and having one makes the software more useful than the [...]
I sometimes take a bit of guff from other uISVs for not using a “real” payment processor. Some folks believe Google Checkout/Paypal are “unprofessional” or “hobbyist”. I respect that opinion. However, if the recent events at SWREG are any indication, I’ll wear that amateur label proudly. They recently introduced a new upsell item in shopping carts [...]
“So what did you think of the Season Finale of Heroes?””Dude no spoilers I haven’t seen it yet.” “Oh, alright, highlight the following to see what I thought: *start highlight* The fight scene between Hiro and Sylar, which was supposed to be the highlight of the entire series, was over in less than two seconds. He stabs [...]
I had not one but two issues that couldn’t be taken care of in a five minute email. Oh no! a) One customer still hadn’t received her Registration Key despite getting the automated email, emailing me about this yesterday, and getting a handwritten email from me yesterday. Luckily, her signature included her voicemail number, so I [...]
I found on BoS a blog post on product activation which should be read and understood by every uISV. I’ll summarize the narrative. Deliriously happy user buys software product (an RSS reader). Deliriously happy user recommends product to many of their friends Deliriously happy user moves around a bit. Deliriously happy user gets bounced by product activation code which [...]
“Not much.” I often hear a bit of grousing from folks who don’t quite understand selling B2C software that you’ll spend all your time telling people how to find the start menu, end up getting McDonalds-esque wages, live in a van down by the river, and have to beg for change from passerby. Presumably you’d use that [...]
I just found this morning, through ironically the same customer that was having difficulties yesterday (this must be karma), that a key feature of my software has been disabled in the build on my website for the last 2 weeks. I had been seeing traffic higher than ever, double the number of confirmed downloads I [...]
Dear redacted, Thank you for your interest in Bingo Card Creator. There appears to have been an issue with your credit card on Google’s end. I believe they have contacted you about it, but they do not tell me about your credit card details, in order to protect your financial privacy. It appears that you put [...]
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